What and how we collect information
We collect personal information about you that you submit to us voluntarily through our web site or otherwise, for example when you register to become a client, when you fill in a form on our web site or send us an email or letter, and when you enter a promotion or competition. This personal information may include (but is not limited to) your name, your email address, your postal and billing addresses, your telephone number(s) and your payment information, which may include credit card details. We may also collect personal information about you which you submit voluntarily by posting a comment on our social media pages. We advise you to limit the personal information that you publish on social media or other 3rd party environments, since we cannot control any third party collection or use of any such information. We may also collect personal information about you through third parties, for example from Trade Fairs you have attended and been scanned at or if we purchase access to a database to which you have provided your personal information and consented to its disclosure.
We collect your personal information for the primary purpose of facilitating your use of our website, including your purchase of products. We use your personal information in a number of ways for this primary purpose, including (but not limited to) providing you with access to our web site, contacting you with details of new products, our sales, processing any purchases you make and administering our dealings with you. We also collect your personal and non-personal information in order to improve Wellseated by developing processes, products and services to better meet your needs. This might include de-personalising your personal information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes. We reserve the right to use your personal information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.
Disclosure of your information
We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes. We may disclose your personal information in the following circumstances: We may provide your personal information to third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data. In such cases, we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us. We may disclose your personal information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions of Use or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law.
We employ appropriate electronic and procedural measures to protect personal information from unauthorized access, use or disclosure. Access to your personal information is limited to employees we believe reasonably need to use that information in-order-to perform their roles in providing or developing our products and services. You acknowledge that despite our best efforts the security of online transactions and communications sent by electronic means or by post cannot be guaranteed.
You may opt out of receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications. Alternatively you can contact us directly at [email protected] Even if you opt out of receiving promotional communications, you may still receive communications from us, for example administrative communications related to a purchase you make, or service announcements.
Contacting us and updating personal information
You may view and update your personal information at any time in the “Review your Details” section of our web site. You must be logged-in to view this section. If you wish to remove your personal information from our database (other than for legitimate record-keeping or business reasons), or if you have any questions or concerns about your privacy, you can contact us by email at [email protected]